NI WATER Apprenticeship








What Matters



Prior to completing an application form we recommend that applicants familiarize

themselves with the contents of this information pack. The pack includes: -

Section 1


Section 2

Apprenticeship Programme

Section 3

Job description and Selection Criteria

Section 4

The Recruitment and Selection Process

Section 5

Terms of Appointment


1. Background

NI Water is a Government Owned Company (GoCo), set up in April 2007 to provide

the water and sewerage services in Northern Ireland.

That means we supply 560 million litres of clean water a day for almost 1.8 million

people as well as treating 320 million litres of wastewater a day.

NI Water is a multifunctional organisation with over 1,200 professional, technical,

scientific, administrative and industrial staff, based at locations across Northern


The aims of NI Water are to provide water and sewerage services in a cost- effective

manner, to meet the requirements of existing and future customers and thereby, to

contribute to the health and quality of life in the community.

NI Water Limited is structured into 8 Directorates as follows:

Customer Service Delivery Directorate;

Information Services;

Business Improvement;

Asset Delivery;

Human Resources;

Finance and Regulation;

Legal & Secretariat and Corporate Affairs;

Chief Executive Office

There are currently 12 vacancies available at 7 locations across Northern Ireland for

self-motivated and enthusiastic Apprentices who are interested in making a difference

to the NI Water business. These opportunities are available in the Water function

within the Customer Service Delivery Directorate (CSDD). More detailed information

on the Water function is provided below:


The Water function is responsible for the day to day delivery of 565 million litres per day

of clean safe drinking water to 825,000 properties cross Northern Ireland. It includes the

operation and maintenance of water treatment works, service reservoirs, pumping

stations, watermains and associated infrastructure as well as continuing to reduce

leakage across the water network. The Water function is also at the forefront of

providing a high quality customer service.


2. Apprenticeship Programme

We have 12 places for enthusiastic trainees who are interested in building their

career with NI Water. These are available in the Water Function within the

Customer Service Delivery Directorate (CSDD).

The NI Water 3 year Apprenticeship programme is designed to ensure you gain real

on the job experience and develop new skills and knowledge that will provide you

with a platform from which you can build a successful career within NI Water.

You will also enjoy being able to share your experiences and learn from other

Apprentices and colleagues.

Following completion of the 3 year programme, successful apprentices will have the

opportunity to move into Operator posts within the Water function.

As part of the apprenticeship scheme NI Water will offer you:

A 3 year comprehensive training programme

The CABWI Level 2 Diploma in Water Engineering

Mandatory Health & Safety Training

Health & Safety and other operational training

Support via an experienced mentor

Day to day work experience


3. Job description/Person Specification and Selection Criteria


Job Title:

NI Water Apprentice (12 vacancies)

Job Grade:

Apprentice Level


Year 1 - £12,229.71 per annum

Year 2 – £13,301.35 per annum or the Minimum Wage for your age,

whichever is greater.

Year 3 - Move to Class 2 operator pay scale, currently £21,706.31 per


Year 4 - Move to Water Technician pay scale, currently £23,305.53 per


These increases will be subject to satisfactory performance and

completion of all relevant training/qualifications.


Customer Service Delivery



Vacancies are available in:

Belfast (6 posts)

Ballymena (1 post)

Gelvin Grange (1 post)

Omagh/Enniskillen area (3 posts)

Seagoe/Newry (1 post)

Hours of Work:

37 hours per week

Reporting To:

NI Water Manager

Direct Reports:


Key Duties:

The following reflect the main tasks associated with the positions and are not intended to be

exclusive or exhaustive.

Operation and maintenance of the water supply network.

Address customer enquiries and complaints on the first call and record all actions.

Investigate and resolve issues on the water supply network to maintain supplies to

customers as well as achieving good customer service and appropriate standards.

Responding to emergencies and leaks on the water supply network.

Undertake leakage detection activity using a range of techniques including acoustic

sounding, correlation, step testing and water audits/analysis.



Use of modern technology and equipment in relation to water distribution and leakage

management activities.

Use electronic work management systems to receive and record operational data

Ensure compliance with Health & Safety and Environmental Management Systems.

Actively contribute to the effectiveness of the team

Assist in meeting / exceeding contractual key performance areas.

Ensure all allocated work is completed on time and to the required standard.

Participate in on-call, standby, overtime and out of hours work and night work as required to

meet business needs.

Undertake any other duties as directed in connection with the Customer Services



Essential Criteria:

(This criteria is deemed essential and candidates must meet all of these requirements to

carry out the job)

Applicants must meet the following essential criteria by the closing date for applications. Applicants

who do not meet all of the essential criteria by the closing date will not be shortlisted.

Desirable criteria may be used for the purposes of shortlisting.


5 GCSEs at grade A-C or equivalent (which must include Maths, English and a

Science/Technology subject).

Other requirements:

Good communication skills

Planning and organisational skills

Self-motivated to deliver key milestones whilst undertaking new tasks and learning

new skills

Be willing to work towards and attain a the CABWI Level 2 Diploma in Water


Basic understanding of IT applications

Be in possession of a full, current driving license

Willingness to participate in oncall/standby duties once Apprenticeship is complete

Medically fit to undertake relevant training e.g. working in confined spaces. (Please

note that due to Health & Safety regulations there is a maximum weight limit of 17.5



Potential employees must have a permanent residence within 20 miles travelling

distance by public road to

at least 1 of the 7 geographical locations specific to the

posts, which are listed below:

1. Bretland (Belfast),


2. Ballykeel (Ballymena),

BT42 3HA

3. Gelvin Grange (L’Derry),

BT47 2LD

4. Omagh Office,

BT79 7HT

5. Enniskillen WWTW,

BT74 5NH

6. Seagoe Office,

BT63 5QE

7. Newry Office,

BT35 6QJ

This will be measured by RAC Route Planner from full postcode to full postcode via

the ‘shortest route’ selection on the website. This is to enable NI Water to meet its

key customer service requirements and deliver effective services to customers,

particularly in respect of the need to respond promptly to out of hours emergencies

Desirable Criteria:

(This criteria is deemed desirable and may be used for the purposes of shortlisting)

Any previous experience in Water Operations environment e.g. work experience.

Any practical or vocational qualifications related to the discipline.

Behavioral Competencies

The successful candidates will be required to demonstrate the following behavioural competencies

throughout the selection process:

Communication skills

– the ability to communicate effectively both verbally and in writing.

Problem Solving & Decision Making

– the ability to analyse situations and problems to develop

appropriate solutions.

Personal Responsibility

- Takes responsibility for making things happen and achieving results. Is

motivated and uses initiative.


- Develops and maintains working relationships with the immediate team and those

outside that team to ensure common goals are achieved.


4. The Recruitment and Selection Process

How to Apply

Applications must be made using the new

on-line application system available at


Candidates with a disability who require assistance will be facilitated upon request.

Candidates who wish to receive information packs in accessible formats are

requested to advise NI Water of their requirements as promptly as possible

allowing for the fact that the closing date for receipt remains the same for all


Please contact the HR Team on 028 90354813 Ext 20929 to discuss.

Guidance Notes for On-Line Applications:

1. Printed copies of the online Application form will

not be accepted.

2. It is recommended that you "Save for Later" at the end of each section on the

Application Form. You will be presented on screen with a Personal Identification

Number (PIN) and your email address - please make a note of both these items as

they are required when you wish to next Resume your application.


Your session will timeout after 2 hours. If you have not "Saved for Later"

during a 2 hour session, your information will be lost and irretrievable!

4. You cannot copy and paste answers from Word - the formatting will be removed.

You may copy from Word to Notepad and then paste into the relevant sections of

the form.

5. In order to receive an email confirming receipt of your application, along with a copy

of the application form and any relevant documentation, you must provide a valid

email address. It is also important to ensure that your email account is enabled and

that your Inbox is not full.




7. A

**SUCCESSFUL SUBMISSION** will present a screen containing a

downloadable copy of your application form and any relevant documentation. It is

recommended that you print a copy of this screen as evidence of a successful






Contact details for the Recruitment team:

Human Resources

NI Water

Westland House

40 Old Westland Road


BT14 6TE

This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 028 90354813 Ext 20929

All applications must be received by the closing date. Late applications will not be

accepted. Completed applications will not be accepted via Fax. CVs will not be


Monitoring Form

Northern Ireland Water monitors applications for employment in terms of Community

Background, Sex, Disability and Race. You should note that this information is

regarded as part of your application and failure to fully complete and submit this part

of your application will result in disqualification. The use and confidentiality of

Community Background information is protected by the Fair Employment and

Treatment (Northern Ireland) Order 1998. It will be used only for monitoring,

investigations or proceedings under the requirements of the above legislation.

Application Form

Applicants must clearly and fully demonstrate on their application form how they

meet the selection criteria.

Northern Ireland Water may decide to bring forward to the next stage of the

selection process, only those applicants who appear, from the information they

have provided on their application form, to be most suitable in terms of relevant

experience and ability. It is essential therefore, that applicants fully describe on the

application form how they meet each of the selection criteria giving specific

examples as appropriate. It is not appropriate simply to list the various posts

which you have held. Northern Ireland Water will not make assumptions from the

title of an applicant’s post or the nature of the organisation as to the skills and

experience gained.


Selection Process

The selection process covers four key stages, these are outlined below.

Applicants will be contacted following each stage to let them know if they have been

successful in progressing to the next stage.

1. Shortlisting

2. Selection Procedure

3. Candidate matching process

4. Offer of place on the programme

Selection Procedure

It is expected that the selection process will involve completion of an online

assessment. The email address from which you submit your application form

will be passed to the testing authority to arrange testing. Those reaching the

required standard at testing stage will then be required to attend for interview.

It is expected that the interview process will take place during early April with a likely

start date in mid-May.

Vetting Procedure

Northern Ireland Water will be required to carry out a basic vetting check on all

short-listed applicants.

You will be required to provide:

(a) Your passport;


(b) A document verifying your permanent national insurance number (e.g. P45, P60,

National Insurance card)

and your birth certificate which includes the names of your

parents (long version).

(c) Other acceptable documents are listed on

All candidates invited for interview, must bring sufficient documentation to satisfy the

Vetting requirements. Further details regarding acceptable documentation will be

issued with an invitation to attend for interview.

Security Clearance Process

The security clearance procedure for all new employees of Northern Ireland is

managed by AccessNI.

Successful candidates will be required to complete a ‘Disclosure Certificate

Application Form’ to obtain their security clearance. This form requires candidates

to provide details of any unspent convictions. The form and full details on how to

complete it will be provided with your offer of employment.

Candidates will not receive a start date or be able to begin their

employment with Northern Ireland Water until they have been security cleared

by AccessNI.

Please note, you will have to pay £26 to process your security clearance, however


you may claim back this cost after you have commenced your employment with

Northern Ireland Water. Please also note that you will also be required to get your

Identification Documents verified by the PSNI before submitting your form to

AccessNI. A full list of valid identification documents will be provided with the form.

Medical Clearance

Applicants will also be required to undergo and pass a pre employment medical

examination to confirm they are competent and fit to work in confined spaces and use

breathing apparatus. Please note that due to Health & Safety regulations there is a

maximum weight limit of 17.5 stone for confined spaces.

Employment References

You will be required to provide on your application form the names and addresses of

two referees, at least one who should be your current (most recent if not currently

working) manager/supervisor or from school/college if you are a recent graduate and

have knowledge of your present work. References will only be contacted upon offer of


Further Information

Further information about the work of Northern Ireland Water can be gained by



5. Terms of Appointment

These posts are based at 12 locations throughout Northern Ireland. Apprentices

will initially be based at The NI Water Learning and Development Centre in

Antrim for a period of 3-4 weeks. Successful candidates will be allocated to a

placement in one of the 7 locations listed. Applicants should note that an NI

Water company van will

not be provided for the purposes of travel to and from


The starting salary for all candidates will be £12,229.71, with salary

progression available following successful completion of the

Apprenticeship Programme. Salary progression scale is outlined

below, depending on satisfactory performance in role:

Year 1 - £12,229.71 per annum

Year 2 – £13,301.35 per annum or the Minimum Wage for your age, whichever

is greater.

Year 3 - Move on to Class 2 operator pay scale, currently £21,706.31 per


Year 4 - Move to HCO operator pay scale, currently £23,305.53 per annum

These increases will be subject to satisfactory performance and completion of

all relevant training.

In addition to 12 public and privilege holidays, the annual leave allowance will

be 23.5 days, increasing to 25.5 days after 5 years service

Apprentices will work 37 hours per week

The remuneration package will include eligibility to join the Company Pension



A reserve list may be created and used to fill future vacancies which arise in these

areas within 12 months.


2PM, FRIDAY 27 th JANUARY 2017






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